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TERMS AND CONDITIONS

WHAT ARE THE RESTRICTIONS?

  • Maximum weight : 100 kilos

  • Age : 10 years and above​

  • Height : Over 4 feet 7 inches / 1.4 meters.

  • You need to be physically fit and mentally alert for zip lining. This activity involves strenuous exercise and requires full body control. Good hand-eye-foot coordination is a must.

  • Please avoid zip lining if you have a medical condition that could get aggravated due to the activity. This includes but is not limited to heart or respiratory conditions, epilepsy, and any other serious medical condition. 

  • Expecting mothers should not zip-line. 

  • If you have any knee or spinal injuries we recommend that you speak to your physician before booking your zip-line tour.

WHAT SHOULD I DO IF I NEED TO CANCEL OR RESCHEDULE MY TOUR?

If you cancel your tour 24 hours in advance we will offer you a refund minus the online booking service fee. If you cancel less than 24 hours in advance we will be happy to reschedule your tour for you without any charge, however we will not be able to offer you a refund. Do give us a call to discuss your options. 
If we cannot operate the tour for some reason (wind/ rain/ adverse weather conditions), we would be happy to reserve a future slot for you.

DO I HAVE TO SIGN A INDEMNITY FORM?

Yes, you must complete and sign risk acknowledgement and disclaimer forms before the activity.
Young adults 18 years and younger must get the disclaimer form signed by their parent / guardian. They must be supervised by their parent/ guardian throughout the zip tour.

FREQUENTLY ASKED QUESTIONS

WHAT SHOULD I WEAR TO GO ZIP-LINING?

  • Ideal clothes for zipping are trousers / track pants, T-shirts and running shoes.

  • Please wear shoes that cover your toes and stay on (no slip-ons / sandals)

  • Please do not wear skirts or sarees. Loose and comfortable clothing is recommended.

  • Do tie long hair properly.

  • Do use retainer strings on prescription spectacles/ sunglasses to ensure that they do not fall off while zipping!

  • If you are asthmatic you must carry your inhaler while on the tour. 

WHAT IF I HAVE NEVER BEEN ZIP-LINING BEFORE?

Don't worry! That's what we are here for. Before your tour your instructors will give you a thorough safety briefing followed by a practice session on a smaller zipline. If you do not understand anything, do ask your instructor to repeat instructions OR practice again if required. The briefing will include:

  • How to brake if your speed is too fast and how to hold the cable and pull if your speed is too slow.

  • How to correctly position your hands: You must keep your dominant hand on the pulley at all times, except while braking. Use your non-braking hand to hold the lanyard.

  • How to brake: Always brake using your gloved hand, behind the pulley.

  • Correct posture while zipping: Do keep your head to one side away from the zip line.

IS THERE ANYTHING I SHOULD / SHOULDN'T DO WHILE ON THE TOUR?

As with adventure activity, we do have a couple of do's and don'ts we would like you to keep in mind while on the zip tour: 

  • Do listen carefully to all instructions given by your instructor.

  • Do stay within sight of your instructor and be with your group at all times.

  • Do keep to the paths and watch your step, as there are some steep drops along the path.

  • Do look after your equipment and gloves till the end of the tour. 

  • Do ensure that you drink plenty of water and stay hydrated.

  • Please do tell your instructor if you feel unwell at any point during the tour.

  • Do not unclip any equipment from the cable. Only your instructor can clip you on and off the zip-line.

  • Do not smoke during the entire zip tour.

  • Do not eat or chew gum while zipping, as this can be a choking hazard.

  • Do not try any stunts on the zip-line.

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